Training & Quality Manager | Virtual Banking | A Leading Bank

<p>The Training Manager must ensure that employees are equipped with the necessary skills and knowledge for meeting their KRA. You will also have the chance to work with a dynamic team and collaborate with various departments to identify training needs and create innovative solutions. This role offers a perfect blend of creativity, leadership, and impact, making it an ideal fit for someone passionate about developing others in a light-hearted and enjoyable environment.</p> <ol> <li>New hire training - Responsible for Training of all new VRM/PB Staff at the Unit on behavioral skills, Products-service &amp; income, Processes- sales &amp; service, sales conversation skills and Policies of the Bank to ensure best in class customer experience &amp; productivity.&nbsp; &nbsp;<br>2. Mandatory certification - To ensure all new joinees are NISM and IRDA certified within stipulated no. of days.&nbsp;<br>3. Improvise on quality through re-training - To ensure high quality of product, sales and process knowledge amongst all staff in the Unit through effective refreshers as per defined timelines and standards.&nbsp;<br>4. Knowledge levels - Ensure Best in Class Scores and Attendance across various Tests / Checks conducted.&nbsp;<br>5. Written communication - Ensure top class documentation of CRM to leave a trace of past interactions with the customers.&nbsp;<br>6. Continuous quality monitoring through call listening - To ensure consistent high quality of interactions and customer engagement through calls and transactional Accuracy at the Unit through regular Call Monitoring and Effective Feedback sessions by Self and team supervisors.&nbsp;<br>7. Compliance adherence - To ensure strict adherence to Quality parameters in terms of relationship building, service delivery and process.&nbsp;<br>8. Analyse reports, updates, errors percentage, trends across tests, monitoring, audits checks and focus on continuos improvement through training and coaching. &nbsp;<br>9. To drive a culture of high quality and professional discipline amongst the entire team&nbsp;</li> </ol> <p>We are seeking a dynamic and light-hearted individual to join our team as a Training Manager for our Virtual Banking Department. Candidate should have proven experience working in L&amp;D department of any Virtual BFSI or any Virtual Sales units. Good communication skills, Interpersonal skills, management skills etc. Candidates must be well experienced in training a large group.&nbsp;</p>