About the opportunity
Job Overview
BRO will be responsible for providing financial solutions to customers by providing service and support to existing and new-to-bank customers in the branch, generating revenue by cross selling other banking products and acquiring new customers through referral generation activities and customer visits. <ul>
<li>Engage with existing customers of the Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer.</li>
<li>Process customer transactions and Service requests within a defined turnaround time (TAT) and ensure end-to-end closure.</li>
<li>BROs may also be posted as tellers as per the organization’s requirements for processing cash transactions of customers.</li>
<li>Shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, and WhatsApp banking wherever possible</li>
<li>Offering solutions and Cross selling Bank’s retail banking and third-party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.)</li>
<li>Achieve Business budgets as assigned by the organization on a monthly basis consistently.</li>
<li>Generating referrals and leads of new customers for the sale of the bank’s products.</li>
</ul> Candidates with good experience in retail branch banking in Operation , Sales , Relationship Management will be an ideal fitment.