Team Manager

<p>Team Manager will be responsible to monitor and evaluate the quality of customer interaction of Customer care officers . Both Customer care officers or Team manager doesn't have any sales related targets and they have only the targets on showcasing high quality of Customer support by the customer care officers , Monitor their calls , assess the number of calls ,assess the qualitty of calls and suggest to improve the calls , Minium number of calls targets also needs to met</p> <p>Banking Team Manager Job Nature  -  Manage a team responsible for virtual communication in the enquiry department.<br> <br>customer queries and concerns related to Banking Products like credit card issues, ATM services, loans, and other banking services.Ensure all customer doubts and enquiries are promptly and effectively resolved within the bank's customer department.Handling team coordination, including shifts and managing workload distribution.No sales targets or marketing responsibilities; focus solely on addressing customer needs.Maintain fluency in Hindi and English to effectively communicate with premium clients.strong patience and interpersonal skills to handle diverse customer interactionsExperience- 5 to 10 years ( Banking or Insurance preferably ) <br>Qualification- MBA or Degree Must <br>Job Location: Kochi.<br>Virtual communication only.<br>Suitable for both male and female applicants.</p> <p>We are looking for a Team Manager who is not only highly skilled and experienced, but also has a light-hearted and positive attitude. We believe that a positive work environment is crucial for a successful team, and we want someone who can bring a sense of humor and fun to the role. The ideal candidate will be able to effectively lead and motivate their team while also fostering a positive and enjoyable work culture. If you are a natural leader with a light-hearted approach, we would love to have you join our team as our new Team Manager.</p>