About the opportunity
Job Overview
<p>As a Team Manager for Virtual Banking at a leading bank, you will be responsible for leading a team of Virtual Relationship Managers by overseein the day-to-day operations of the virtual banking department, ensuring smooth and efficient processes, and fostering a positive and collaborative team culture , with a focus on delivering exceptional customer service and Revenue growth.</p> <ol>
<li>The Team Manager for Virtual Banking at this leading bank is responsible for overseeing a team of virtual bankers who provide online banking services to customers. </li>
<li>This role requires strong leadership skills, as the Team Manager is responsible for setting goals, managing performance, and motivating team members.</li>
<li>The Team Manager must have a thorough understanding of virtual banking technology and processes, as well as a deep knowledge of the bank's products and services.</li>
<li>They are also responsible for ensuring that the team is providing excellent customer service and meeting all service level agreements.</li>
<li>The Team Manager works closely with other departments, such as IT and marketing, to ensure that the virtual banking platform is up-to-date and effectively marketed to customers.</li>
<li>They are also responsible for developing and implementing strategies to increase customer adoption and usage of virtual banking services.</li>
<li>The Team Manager must have strong analytical skills to track and report on key performance indicators, such as customer satisfaction and usage rates.</li>
<li>The Team Manager must have excellent communication skills, as they will be responsible for communicating with both team members and senior management.</li>
<li>Must also have strong problem-solving skills to address any issues or challenges that may arise in the virtual banking platform or team operations. </li>
</ol> <p>Candidate will positive attitude, excellent communication skills, and a passion for leading and motivating a team. Should also have a strong understanding of banking operations and the ability to adapt to changing technologies and customer needs. Candidates with banking back ground , ( preference to female candidates ) with good experience in sales and operations as well in Retail Branch Banking is the ideal fitment</p>