About the opportunity
Job Overview
<p class="MsoNormal" style="margin: 0cm;">Zonal Head <span class="apple-converted-space"> role focuses heavily on managing end to end field collections activities for the zone with the core objective of reducing the loss rates. Build various collections related frameworks, teams & channels to identify & operate key metrics for collection of unpaid dues beyond certain thresholds. <o:p></o:p></span></p><p class="MsoNormal" style="margin: 0cm;"><o:p> </o:p></p><p class="MsoNormal" style="margin: 0cm;">Following are the key deliverables:- - Review and update management on portfolio level performance for your locations and segment level - manage the collections flow rates for Pre Npa and recovery rates for NPA portfolio.</p> <p class="default" style="margin: 0cm 0cm 0cm 36pt; font-size: medium; font-family: "Times New Roman", serif; text-indent: -18pt; line-height: 21pt; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"><span class="apple-converted-space"><span lang="EN-GB" style="font-size: 10.5pt; font-family: Calibri, sans-serif;">1) </span></span><span lang="EN-GB" style="font-size: 10.5pt; font-family: Calibri, sans-serif;"> </span>Own various metrics across buckets & DPD’s for field collections of the Zone & create field infrastructure for collections portfolio, ensuring highly efficient field collection framework<u1:p></u1:p><span style="font-size: 10.5pt; font-family: Calibri, sans-serif;"><o:p></o:p></span></p><p class="default" style="margin: 0cm 0cm 0cm 36pt; font-size: medium; font-family: "Times New Roman", serif; text-indent: -18pt; line-height: 21pt; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"><span lang="EN-GB" style="font-size: 10.5pt; font-family: Calibri, sans-serif;">2)<span style="font-stretch: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"> </span></span>Own end to end people management, team & vendor management with adequate performance tracking &ground routed strategy building<u1:p></u1:p><span style="font-size: 10.5pt; font-family: Calibri, sans-serif;"><o:p></o:p></span></p><p class="default" style="margin: 0cm 0cm 0cm 36pt; font-size: medium; font-family: "Times New Roman", serif; text-indent: -18pt; line-height: 21pt; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"><span lang="EN-GB" style="font-size: 10.5pt; font-family: Calibri, sans-serif;">3)<span style="font-stretch: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"> </span></span>Work with risk and front-end collection team for better insights & bring new innovative collection s practices into foray ensure highly customer centric field collections<u1:p></u1:p><span style="font-size: 10.5pt; font-family: Calibri, sans-serif;"><o:p></o:p></span></p><p class="default" style="margin: 0cm 0cm 0cm 36pt; font-size: medium; font-family: "Times New Roman", serif; text-indent: -18pt; line-height: 21pt; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"><span lang="EN-GB" style="font-size: 10.5pt; font-family: Calibri, sans-serif;">4)<span style="font-stretch: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"> </span></span>Examine strategic performance, spot emerging business & location opportunities, identify business threats/blockers, look for novel strategic solutions, and develop creative action plans<u1:p></u1:p><span style="font-size: 10.5pt; font-family: Calibri, sans-serif;"><o:p></o:p></span></p><p class="default" style="margin: 0cm 0cm 0cm 36pt; font-size: medium; font-family: "Times New Roman", serif; text-indent: -18pt; line-height: 21pt; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"><span lang="EN-GB" style="font-size: 10.5pt; font-family: Calibri, sans-serif;">5)<span style="font-stretch: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"> </span></span>Develop business continuity plans, forecasting & maintain detailed reports to track performance against plans for the zone<u1:p></u1:p><span style="font-size: 10.5pt; font-family: Calibri, sans-serif;"><o:p></o:p></span></p><p class="default" style="margin: 0cm 0cm 0cm 36pt; font-size: medium; font-family: "Times New Roman", serif; text-indent: -18pt; line-height: 21pt; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"><span lang="EN-GB" style="font-size: 10.5pt; font-family: Calibri, sans-serif;">6)<span style="font-stretch: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"> </span></span>Lead a team of field collection managers & ensure that the overall deliverables are met<u1:p></u1:p><span style="font-size: 10.5pt; font-family: Calibri, sans-serif;"><o:p></o:p></span></p><p class="default" style="margin: 0cm 0cm 0cm 36pt; font-size: medium; font-family: "Times New Roman", serif; text-indent: -18pt; line-height: 21pt; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"><span lang="EN-GB" style="font-size: 10.5pt; font-family: Calibri, sans-serif;">7)<span style="font-stretch: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"> </span></span>Be aware of what is happening in the competition space and collection ecosystem and keep adding new ideas to improve collection efficiency and reduce NPAs<span style="font-size: 10.5pt; 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</style></p><p class="MsoNormal" style="font-size: medium;"><span lang="EN-GB" style="font-size: 10.5pt;"> </span><span lang="EN-US" style="font-size: 10.5pt;"><o:p></o:p></span></p> <p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: Helvetica; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; min-height: 14px;"><span style="font-family: Calibri, sans-serif; font-size: 10.5pt;">Possess atleast 12 to15+ years of field collection experience in financial services (Soft collections knowledge is a plus). have exceptional analytical, problem solving and research skills and resource knowledge.</span><br></p><p class="Default" style="font-size: medium;"><span lang="EN-GB" style="font-size: 10.5pt; font-family: Calibri, sans-serif;">Have the ability to manage large teams, large portfolios & volumes with approach to coaching and training our team members. Have the clear ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product <o:p></o:p></span></p><p class="Default" style="font-size: medium;"><span lang="EN-GB" style="font-size: 10.5pt; font-family: Calibri, sans-serif;">have the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns<o:p></o:p></span></p><p class="Default" style="font-size: medium;"><span lang="EN-GB" style="font-size: 10.5pt; font-family: Calibri, sans-serif;"><o:p> </o:p></span></p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 8px; line-height: normal; font-family: Helvetica; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><br></p>