About the opportunity
Job Overview
<p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;">Manage the entire customer service support activities has to deliver as per the JD. Responsible to manage the entire clients queries, support their transactions ..etc.</p><p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;"><o:p></o:p></p> <p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;">1) Responsible for transaction acceptance and banking of instruments.<o:p></o:p></p><p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;">2) Attending to walk-in investors / distributors.<o:p></o:p></p><p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;">3) Coordination with local RTA / Banks.<o:p></o:p></p><p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;">4) Dispatch of redemption instruments and account statements.<o:p></o:p></p><p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;">5) Prepare Daily transaction Reports and handle all necessary activities related to DTR.<o:p></o:p></p><p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;">6) Wok closely with sales, marketing and operations for all issues related to customer<o:p></o:p></p><p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;">service for existing products and also for launch of new products.<o:p></o:p></p><p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;">7) Ensure compliance with internal and external policies and requirements.</p> <p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;">1) Excellent communication and listening skills<o:p></o:p></p><p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;">2) Knowledge of financial products<o:p></o:p></p><p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;">3) Basic understanding of registry operations<o:p></o:p></p><p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;">4) Excellent inter personal, relationship management skills.</p><p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif;"><o:p></o:p></p>