About the opportunity
Job Overview
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<p>The Project Manager will oversee the end-to-end delivery, enhancement, and governance of the Bank’s mobile application, ensuring it becomes a leading digital channel for customer engagement. The role will focus on driving mobile-first innovations, ensuring a seamless and secure customer experience, and coordinating cross-functional teams to deliver impactful digital banking solutions. We are seeking a seasoned Project Manager to spearhead the transformation of our mobile banking platform. The ideal candidate will demonstrate exceptional leadership abilities, comprehensive expertise in agile methodologies, and a distinguished track record in overseeing medium to large-scale digital transformation initiatives within the digital banking sector. This individual should excel in fostering collaboration across diverse internal and external stakeholders while seamlessly coordinating efforts with a dynamic, cross-functional PMO team.</p> <p>• Lead the strategic enhancement of the mobile banking platform, ensuring all project objectives align with organizational goals and customer expectations.</p>
<p>• Develop and manage detailed project plans, including schedules, budgets, and resource allocation, to ensure timely and cost-effective delivery.</p>
<p>• Facilitate collaboration across cross-functional teams to streamline workflows and ensure the achievement of critical project milestones.</p>
<p>• Maintain clear and consistent communication with stakeholders, providing regular updates and addressing concerns proactively.</p>
<p>• Identify, assess, and mitigate risks and issues that may impact project success while developing contingency plans.</p>
<p>• Ensure adherence to industry standards, regulatory requirements, and best practices throughout all project phases.</p>
<p>• Champion an agile and adaptive work environment, fostering innovation and continuous improvement.</p>
<p>• Monitor key performance indicators (KPIs) and project outcomes, implementing changes as necessary to optimize results.</p>
<p>• Support the prioritization of features and tasks.</p>
<p>• Monitor progress and assist in ensuring timelines are met.</p>
<p><br></p>
<p><strong>Key Areas of Responsibility</strong></p>
<ol>
<li>
<p><strong>Project & Program Delivery</strong></p>
<ul>
<li>
<p>Lead the planning, execution, and rollout of new features and upgrades on the mobile app.</p>
</li>
<li>
<p>Manage project timelines, budgets, and resources to ensure successful delivery.</p>
</li>
<li>
<p>Define scope, success metrics, and monitor progress against strategic goals.</p>
</li>
</ul>
</li>
<li>
<p><strong>Customer Experience & Journey Design</strong></p>
<ul>
<li>
<p>Drive a mobile-first approach to banking services, ensuring intuitive navigation and usability.</p>
</li>
<li>
<p>Collaborate with UX/UI designers to build engaging and customer-friendly digital journeys.</p>
</li>
<li>
<p>Integrate personalized experiences based on customer insights and analytics.</p>
</li>
</ul>
</li>
<li>
<p><strong>Stakeholder Management</strong></p>
<ul>
<li>
<p>Act as the bridge between business, technology, operations, and compliance teams.</p>
</li>
<li>
<p>Gather requirements from product owners and translate them into technical deliverables.</p>
</li>
<li>
<p>Provide regular updates to senior management on project status, risks, and opportunities.</p>
</li>
</ul>
</li>
<li>
<p><strong>Technology & Innovation</strong></p>
<ul>
<li>
<p>Work with development teams to ensure robust, scalable, and secure mobile app architecture.</p>
</li>
<li>
<p>Explore integration opportunities with fintechs, APIs, and ecosystem partners.</p>
</li>
<li>
<p>Benchmark mobile app features against market leaders to maintain competitiveness.</p>
</li>
</ul>
</li>
<li>
<p><strong>Risk, Compliance & Security</strong></p>
<ul>
<li>
<p>Ensure the app complies with regulatory, data privacy, and cybersecurity requirements.</p>
</li>
<li>
<p>Identify risks early, develop mitigation strategies, and monitor throughout the project lifecycle.</p>
</li>
</ul>
</li>
<li>
<p><strong>Performance & Analytics</strong></p>
<ul>
<li>
<p>Use analytics to track adoption, usage patterns, customer feedback, and service performance.</p>
</li>
<li>
<p>Continuously optimize features based on customer needs and business priorities.</p>
</li>
</ul>
</li>
</ol> <p>Looking for candidates with 4–5 years' experience in managing medium to large-scale digital transformation projects, preferably within the digital banking domain. Experience working as part of a PMO team is preferred, and prior experience in managing agile pods is also required.</p>
<p><b><u>Skills required:</u></b> Postgraduate or Bachelor's in Business Administration, Computer Science, IT, or related field with at least 50% marks.</p>
<p>• Advanced knowledge of agile methodology and project management principles.</p>
<p>• Proficient in project management tools (e.g., JIRA, Trello, MS Project) and documentation.</p>
<p>• Strong stakeholder management, leadership, and team management skills.</p>
<p>• Excellent time management, organizational, communication, and interpersonal skills.</p>
<p>• Strong analytical and problem-solving abilities.</p>
<p>• Ability to manage multiple tasks and projects simultaneously.</p>
<p>• Knowledge of digital banking platforms and technologies.</p>