Collection Manager | Retail Collection | A Leading Bank

NULL • The incumbent will be responsible to drive the achievement of resolution • Monitoring call agent productivity on a daily basis. • Supervise and train collections agents, manage workloads, and monitor their performance. • Strategize and allocate accounts accordingly on the call table. • Create and implement procedures and strategies to improve collection efficiency, recover outstanding debts, and reduce delinquencies. • Monitor and review delinquent accounts, and identify trends and risks. • Incumbent is responsible to ensure the rostering of the callers as per the requisite and pre decided strategy and capacity plan. • Ensure and monitor and review the Daily Resolution Rate as decided by the prevalent collection strategy. • Ensure that field referrals are done as per the prevalent strategy and timelines. • Ensure that timely allocation and realization of pickups generated at the outsourced call center. • Coordinate with various stakeholders within the Bank to ensure timely resolution of customer disputes raised if any. Education : Any graduate Language :English, Hindi , Local language Experience : 6- 8 years experience in collections.