About the opportunity
Job Overview
<p>A Regional Lead – Virtual Banking is responsible for driving business growth and customer acquisition through digital and remote banking channels within a defined region. They lead and manage teams of virtual relationship managers to achieve sales targets and deliver high-quality customer service. Regional Lead will be responsible to manage a team of 8 to 9 Cluster leads and each cluster leads will be managing a unit of 9 to 10 Virtual relationship Managers.</p> <p>1) Drive the region with the help of 8 to 9 Cluster leads and a unit of close to 100 virtual relationship managers.</p>
<p>2) Achieve the revenue as per the targets assigned ,Oversee customer service quality and ensure a seamless digital experience.</p>
<p>3) Monitor team performance, set KPIs, and ensure productivity goals are met.Ensure compliance with regulatory requirements and internal risk policies.</p>
<p>4) Analyse market trends and competitor strategies to stay competitive. Optimise operational processes to improve efficiency and reduce turnaround time.</p>
<p>5) Collaborate with product, technology, and marketing teams to improve digital offerings.</p> <p>We are ideally seeking candidates with over 7 years of experience in virtual banking. The ideal candidate should have a proven track record of managing large business units and driving revenue growth. We are open to considering candidates from any location, provided they are willing to relocate to Hyderabad.</p>