About the opportunity
Job Overview
A VRM manages an assigned portfolio of customers entirely online, acting as their main point of contact to provide personalized financial advice, resolve queries, promote digital banking adoption, and drive cross‑sales of products like loans, cards, insurance, and investments while ensuring high customer satisfaction and retention. customer Engagement: Regular virtual interactions (video calls, WhatsApp, email) following a contact policy, accurate query resolution, and profiling customers for tailored solutions.
Financial Advisory & Sales: Recommend products based on customer needs (wealth management, loans, cards, TPP, insurance ), achieve cross‑sell targets, and generate income from portfolio ( focusing mainstream on Insurance )
Portfolio Management: Monitor account health, ensure retention, track portfolio parameters (AQB, activity), and push digital adoption (apps, net banking).
Compliance & Reporting: Follow KYC/AML, capture interaction details in CRM, and report on sales, engagement, and portfolio quality.
Scale: Handles 500–2000+ customers remotely, focusing on efficiency and scalability compared to field RMs 1–3 years in BFSI sales, customer service, or relationship management; telesales/call center experience a plus Excellent phone/video communication, financial product and insurance knowledge, CRM proficiency, digital tools (Zoom, WhatsApp Business), customer‑centric mindset