Job Overview
Job Role: The Credit Card Operations Manager directs daily card processing, payment workflows, settlement functions, and customer support activities. Oversees the daily transactional, administrative, and compliance workflows of a financial institution's credit card group.
Key Responsibilities
• Supervise daily transaction processing, end-of-day (EOD) reconciliations, and billing cycles • Monitor fraud prevention, risk mitigation, and exception handling systems • Ensure strict adherence to banking regulations, KYC/AML laws, and institutional card policies • Manage, train, and evaluate operations staff and first-level specialists • Collaborate with IT, risk management, customer service, and finance teams to automate and optimize processes • Track operational metrics (TAT, error rates, dispute resolution times, and department budgets)
Ideal Candidate: Looking for a candidate with good experience in Credit Card Operations, settlement functions, compliance workflows and reconciliations being in a Bank. Key Skills • Deep knowledge of card processing platforms, payment gateways, and core banking systems • Strong analytical and problem-solving abilities for data-driven troubleshooting • Regulatory compliance and risk management competence • Leadership, stakeholder communication, and cross-functional project management skills