Job Overview
The Executive – Compliance & Ethics will be responsible for monitoring customer interactions handled by Virtual Relationship Managers and Customer Experience Officers, ensuring professional communication, superior customer experience, and strict adherence to quality standards, regulatory guidelines, and compliance protocols. The role involves reviewing client conversations, identifying improvement areas, and guiding teams to maintain the highest standards of ethical conduct and customer engagement.
1) Monitor and evaluate customer interactions handled by Virtual Relationship Managers and Customer Experience Officers.
2) Ensure all client conversations meet quality standards and regulatory compliance guidelines.
3) Identify communication gaps and provide feedback to improve customer experience.
4) Ensure adherence to legal, ethical, and compliance protocols during customer interactions.
5) Must be fluent in English, Hindi, and Malayalam to effectively assess customer conversations.
Ideal Candidate: Candidates must possess excellent fluency in English, Hindi, and Malayalam, with strong communication, listening, analytical, and quality-monitoring skills. Freshers also can apply for the same provided the basic understanding of the above role.