Job Overview
Scope of the Role
Manage daily branch operations, cash management, customer service, and staff performance while ensuring compliance with banking policies, RBI guidelines, and operational procedures.
Job Description
1. Manage day-to-day branch banking operations and service delivery. 2. Ensure compliance with banking policies, KYC norms, and regulatory requirements. 3. Handle customer complaints and resolve issues within the defined TAT. 4. Monitor branch performance, expenses, and operational efficiency. 5. Lead, train, and motivate branch staff to achieve operational goals. 6. Review and verify requests and transactions before approval.
Ideal Candidate
6 – 9 years of experience in banking, preferably in Retail Branch Banking Operations. Strong knowledge of branch operations, banking compliance, KYC, and audits. Ability to improve operational efficiency and support branch profitability. Banking experience is mandatory.