Scope of the Role
A Relationship Manager for affordable home loans helps customers identify suitable low-cost housing finance options and guides them through the loan application and approval process. They also manage post-disbursement customer relationships, resolve queries, and ensure timely repayments.
Job Description
> Identify and acquire eligible customers for affordable housing loan products through field visits, referrals, and local market outreach.
> Assess customer profiles, verify documents, and coordinate with credit teams to ensure timely loan approval and disbursement.
> Maintain strong customer relationships by providing guidance throughout the loan process and offering after-sales support.
> Monitor customer accounts, ensure timely repayments, and assist in resolving any service or repayment issues.
> Collaborate with channel partners, builders, and community networks to generate leads and expand market presence.
Ideal Candidates
An ideal candidate for a Relationship Manager – Affordable Home Loans has strong field sales experience, local market knowledge, and the ability to build trust with low-income and first-time homebuyers. They should possess good documentation skills, credit understanding, and a customer-centric approach.