Scope of the Role
Zonal Head role focuses heavily on managing end to end field collections activities for the zone with the core objective of reducing the loss rates. Build various collections related frameworks, teams & channels to identify & operate key metrics for collection of unpaid dues beyond certain thresholds.
Following are the key deliverables:- - Review and update management on portfolio level performance for your locations and segment level - manage the collections flow rates for Pre Npa and recovery rates for NPA portfolio.
Job Description
1) Own various metrics across buckets & DPD’s for field collections of the Zone & create field infrastructure for collections portfolio, ensuring highly efficient field collection framework
2) Own end to end people management, team & vendor management with adequate performance tracking &ground routed strategy building
3) Work with risk and front-end collection team for better insights & bring new innovative collection s practices into foray ensure highly customer centric field collections
4) Examine strategic performance, spot emerging business & location opportunities, identify business threats/blockers, look for novel strategic solutions, and develop creative action plans
5) Develop business continuity plans, forecasting & maintain detailed reports to track performance against plans for the zone
6) Lead a team of field collection managers & ensure that the overall deliverables are met
7) Be aware of what is happening in the competition space and collection ecosystem and keep adding new ideas to improve collection efficiency and reduce NPAs
Ideal Candidates
Possess atleast 12 to15+ years of field collection experience in financial services (Soft collections knowledge is a plus). have exceptional analytical, problem solving and research skills and resource knowledge.
Have the ability to manage large teams, large portfolios & volumes with approach to coaching and training our team members. Have the clear ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product
have the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns