Scope of the Role
The Regional Recovery Manager focuses heavily on managing Debt Recoveries & collections activities for the region with the core objective of managing & increasing the rate of recoveries from the identified stressed portfolio & building various recovery related frameworks, teams & channels to identify & operate key metrics for recoveries of unpaid dues beyond certain thresholds.
Job Description
· Own various metrics to improve the rate of recoveries for the stressed portfolio’s: creating appropriate infrastructure and resources for carrying out the last mile operating plan.; ensuring a highly efficient follow-up framework. -
· Own vendor partners and teams to deliver all critical metrics with adequate performance tracking & ground routed strategy building
· Ensure highly customer centric recoveries.
· Review and update management on portfolio level performance for your locations and segment level
· Ensure adherence to compliance policies, processes, and auditory requirements
· Identify segments for legal hardship tools, alternate strategy to improve the collections.
· Participate strategically and tactically to develop and implement portfolio treatment to maximize collections.
· Raise timely red-flag in early bucket collections processes and sourcing quality.
· possess atleast 6-10+ years of field collection experience in financial services (Recovery collections knowledge is a plus)
· Possesses high operational vigor & highly result oriented.
· Have exceptional analytical, problem solving and research skills.
· Have the ability to manage multiple vendor partner teams, large portfolios & volumes with an approach to coaching and training your team members.
· Have the clear ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product
· Have the required knowledge and fl are to work with new technology solutions and ability to get deep into problem solving of critical concerns
· Tentative goals & charter for first 6 months • 100% Portfolio coverage with additional vendor partner influx, improve processes & strengthen the collections operations with a focus on building high operational vigor till the last mile. • Support in thoroughly evaluating new initiatives and problem solving. • Improve Settlement rates • solving tactical business problems, and customer problems and build strong programs for success.
Ideal Candidates
The applicant should have relevant experience in Recoveries and collections with high operational vigor & highly result oriented. Must be able to dissect, divide and develop ground execution strategies. Mandatory Skills required: *Good Communication *Team management experience *Influence vendor owners *strong negotiation capability *Ability to see early trends of customer behavior, probability to pay & understands what means/mechanism will work with what type of clientele. *Ability to handle Law enforcement on a need basis. *Understanding of fintech business *Analytical data first approach