Scope of the Role
As Service Manager at Leading Bank, you will be responsible for ensuring that our customers receive the highest quality of service. You will be the face of the bank, leading our team of customer service representatives and providing guidance and support. You will be the go-to person for customer inquiries and complaints, and will be instrumental in helping us to maintain our excellent reputation.
Job Description
• Manage customer service operations and ensure customer satisfaction. • Develop and implement customer service policies and procedures. • Monitor customer service performance and identify areas for improvement. • Train and supervise customer service staff. • Handle customer complaints and inquiries. • Develop customer service strategies to increase customer satisfaction. • Monitor customer feedback and provide feedback to management. • Analyze customer service data and trends. • Develop customer service initiatives to improve customer experience. • Ensure compliance with banking regulations and laws. • Develop and maintain relationships with customers. • Monitor customer service performance metrics and report results to management.
Ideal Candidates
We are looking for a Service Manager for a leading bank who has a positive attitude. The ideal candidate should have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong customer service background. They should also be organized, detail-oriented, and have the ability to multi-task. The successful candidate should be able to work independently and as part of a team.